The 2014 BTI Client Service 30
New Strategies Turbo-Charge Leaders—Skadden Tops BTI’s A-Team
Corporate counsel rank Skadden as delivering the absolute best client service. After redefining its approach to clients 4 years ago, the firm surges to number one. Skadden is an 11-year veteran of The BTI Client Service 30, has been in the top 5 for the last 3 years, and is a member of BTI’s Client Service Hall of Fame.
The research reveals both client service stalwarts and newcomers alike are using new approaches to land a spot in the client service elite.
The one common denominator among the top performers is the firm-wide emphasis on delivering superior client service; size is not an obstacle to delivering world-class client service.
The client service leaders, large and small, share a dedication to investing in large-scale client service initiatives. Learn more about the strategies top performers rely on at The Mad Clientist—BTI's Blog.