Untitled Document

WHAT YOU'LL DISCOVER

  • How clients rate 306 firms across 17 activities driving relationships
  • 6 newcomers to The 2012 BTI Client Service 30: The 30 law firms clients say deliver the absolute best client service
  • Why 171 firms lost client recognition for client service – and what 76 new law firms are doing to take their place
  • The 17 activities driving client relationships
    • And which 4 matter most
  • What makes The BTI Client Service 30 so successful
  • New! BTI welcomes a new firm to The BTI Client Service Hall of Fame
  • Strengths and weaknesses of more than 300 firms—in rich, specific detail
THE FACTS TO MAKE BETTER DECISIONS
  • Win more work from high-spending clients
  • Boost client service based on actual client feedback
  • Delineate your firm’s specific strengths
  • Isolate competitive weakness to your advantage
  • Target resources to the most strategic activities
  • Grow revenue in a shrinking legal market

 REPORT HIGHLIGHTS

Your firm's private, customized
Client Service Score Spotlight

The only ranking based
100% on direct client feedback

17 activities driving superior
client relationships

The 4 activities that matter most

The 2012 BTI Client Service 30